Guides
Getting Support
How to get help with SuitePortal. Contact support, submit tickets, and access resources for your NetSuite customer portal questions and issues.
This documentation is currently being developed. Check back soon for complete content.
Getting Help
Self-Service
- Check this documentation
- Review troubleshooting guides
- Check status page
Contact Support
- Email: trey@suiteportal.io
- Schedule call: /meet
Reporting Issues
What to Include
When reporting an issue, provide:
- Description of the problem
- Steps to reproduce
- Expected vs actual behavior
- Screenshots (if applicable)
- Relevant IDs (organization, user, transaction)
Issue Categories
| Category | Response Time |
|---|---|
| Critical | 4 hours |
| High | 1 business day |
| Normal | 2 business days |
| Low | 1 week |
Feature Requests
Submit feature requests:
- Describe the use case
- Explain expected benefit
- Provide examples
Best Practices
- Check documentation first
- Provide detailed information
- Include reproduction steps
- Be responsive to follow-ups
Sandbox vs Production Environments
Differences between SuitePortal sandbox and production. Test NetSuite portal changes safely in sandbox before deploying to your live customer portal.
Multi-tenant Data Isolation
How SuitePortal isolates customer data in a multi-tenant environment. Row-level security, organization-scoped access, and data separation for your NetSuite portal.