Guides
Sandbox vs Production Environments
Differences between SuitePortal sandbox and production. Test NetSuite portal changes safely in sandbox before deploying to your live customer portal.
This documentation is currently being developed. Check back soon for complete content.
Key Differences
| Aspect | Sandbox | Production |
|---|---|---|
| Data | Test data | Real customer data |
| Users | Test users | Actual users |
| Billing | Reduced/None | Full billing |
| SLA | Best effort | Production SLA |
When to Use Sandbox
- Testing new configurations
- User acceptance testing
- Training new administrators
- Testing integrations
- Validating sync changes
When to Use Production
- Live customer access
- Real transactions
- Production integrations
- Billing operations
Promotion Workflow
Configure in Sandbox → Test → Verify → Replicate in ProductionConfiguration Items to Promote
- Sync configurations
- Role definitions
- Branding settings
- Integration settings
Items NOT to Promote
- User accounts
- Transaction data
- API keys
Sandbox Refresh
After refreshing NetSuite Sandbox:
- Notify SuitePortal support
- Re-run full sync
- Verify data integrity
- Update test users if needed
Managing Portal Environments
Best practices for SuitePortal development, sandbox, and production environments. Manage multiple NetSuite connections and test safely before going live.
Getting Support
How to get help with SuitePortal. Contact support, submit tickets, and access resources for your NetSuite customer portal questions and issues.